Wyze Camera Not Connecting (Troubleshooting and Fixes)

Experiencing connectivity issues with your Wyze camera can be frustrating, especially when you rely on it to keep an eye on your home or business.

There are several reasons why your Wyze camera may not be connecting, and understanding these potential causes can help you troubleshoot the problem.

In this article, I am going to explore some common issues that may prevent your Wyze camera from connecting to your network.

Why is My Wyze Camera Not Connecting?

3 common problems that your Wyze security camera not functioning properly.

  1. Camera Set Up Issues
  2. Improper Network Setting 
  3. Firmware and Software Updates

When you found your Wyze cam pan is not working properly, to avoid disrupt situation I have made this classic instruction to follow for perfect solutions.

First, it’s essential to ensure that your Wyze camera is set up correctly. Improper setup can lead to difficulties in connecting to your Wi-Fi network.

Secondly, network settings conflicts can also be a significant cause of your camera’s connectivity issues.

One important thing to remember is that Wyze cameras require a 2.4 GHz network, so make sure your phone or tablet is connected to that frequency when attempting to set up your device.

Lastly, firmware updates can occasionally cause problems with your Wyze camera’s connection. If you’ve recently updated your camera’s firmware, it’s a good idea to check for any known issues with the update.

Moving forward, we’ll delve deeper into each of these potential causes of connectivity issues and provide you with solutions to get your Wyze camera up and running without any hiccups.

01. Wyze Camera Connection Issues

Offline Wyze Camera

If your Wyze Cam is offline, it might not be connecting to your network. First, ensure that your camera is powered on.

Then, check if there’s a problem with the camera itself by power cycling your Wyze Cam.

Unplug it from the power outlet, wait 5-10 seconds, and plug it back in. If the issue persists, you may need to reset the camera’s network settings.

On iOS:

In the Settings app, tap General > Reset > Reset Network Settings.

On Android:

In the Settings app, tap General management or System, tap Reset or Reset Options > Reset Network Settings.

Weak Wi-Fi Signal

Wyze Cams require a strong Wi-Fi signal to function properly. Ensure that your Wyze Cam is within range of your router and try moving it closer if necessary.

Also, make sure that your camera only connects to a 2.4GHz Wi-Fi network, so make sure your router is broadcasting a 2.4GHz signal rather than a 5GHz one.

To verify, you can check your router’s settings or consult the router’s user manual.

Incompatible Encryption Types

Wyze Cams use WPA/WPA2 encryption for network security. Ensure that your Wi-Fi network is using WPA or WPA2 encryption rather than older encryption types like WEP.

Routers supporting WPA3 encryption may also cause compatibility issues, so double-check your router’s security settings to make sure it’s using a compatible encryption method.

If the settings are correct and your Wyze Cam still isn’t connecting, consider updating the camera’s firmware or reaching out to Wyze support for further assistance.

How to Troubleshooting The Wyze Camera? (Steps to Follow)

How to Troubleshooting The Wyze Cam

Restart Device and Wyze Camera

To begin troubleshooting, restart both your phone and Wyze Camera. For your phone, you can power it off and then back on.

For the Wyze Camera, unplug it from the power outlet, wait 5-10 seconds, and then plug it back in.

Check Wi-Fi Network Credentials

Ensure that you’ve entered the correct Wi-Fi credentials in your Wyze App. Remember that network names and passwords are case-sensitive.

Additionally, confirm that your Wi-Fi network is using a 2.4 GHz frequency, as Wyze cameras don’t support 5 GHz networks.

Check the encryption type of your Wi-Fi network as well; Wyze cameras support WPA/WPA2.

Confirm Wyze App Settings

Make sure your Wyze App is up to date, and that you’re using the correct settings. Check both iOS and Android device settings to confirm that your phone is connected to the correct Wi-Fi network.

If necessary, force close the Wyze App, and then reopen it to refresh the connection.

In some cases, resetting network settings on your device might help.

On iOS:

go to Settings > General > Reset > Reset Network Settings,

While on Android:

navigate to Settings > System > Reset Options > Reset Network Settings.

By following these basic troubleshooting steps, you should be able to resolve any connectivity issues with your Wyze camera.

Remember to double-check network settings and the Wyze App for optimal performance.

Advanced Troubleshooting Techniques for Wyze Camera

Power Cycling the Camera

Power Cycling the Wyze Cam pan

One effective technique to resolve connection issues with your Wyze camera is to power cycle the camera.

To perform a power cycle, simply unplug your camera from the power outlet, wait for 5-10 seconds, and then plug it back in.

This process helps refresh the camera’s connection to the network and can often resolve minor issues.

Reset Network Settings on Phone or Tablet

Resetting the network settings on your phone or tablet can also help fix connectivity problems. To do this:

  • On Android devices, open the Settings app, go to Wireless & Networks, and tap General > Reset > Reset Network Settings.
  • For iOS devices, head to the Settings app, tap General Management or System, and select Reset Options > Reset Network Settings.

Please note that resetting your network settings will erase all Wi-Fi networks, Bluetooth pairings, and VPN configurations previously saved on the device.

After completing the reset, manually reconnect your device to the Wi-Fi network using the network name (SSID) and password provided on your ISP label.

Resetting the Camera

If your Wyze camera still won’t connect after trying the above techniques, resetting the camera can be another solution. To reset your camera, follow these steps:

  1. Remove the SD card (if installed) from the camera.
  2. Hold down the setup button until the status light turns solid yellow.
  3. Once the status light begins flashing yellow, release the button and attempt to set up the camera again using the Wyze app.

Make sure your Wyze camera is connected to a 2.4GHz Wi-Fi network with WPA/WPA2 encryption, as it does not support 5GHz networks.

How to Update Wyze Camera Firmware and Software?

Identify Firmware Version on Wyze Camera

To identify the firmware version on your Wyze Cam V3, follow these simple steps:

  1. Open the Wyze app on your smartphone or tablet.
  2. Tap on your Wyze Cam V3 to view its live feed.
  3. Tap on the gear icon in the top right corner to access the camera settings.
  4. Scroll down and tap on “Device Info.”
  5. You will find the current firmware version under the “Firmware Version” section.

Update Wyze Camera Software

Updating your Wyze Cam V3 to the latest firmware and software can significantly improve its performance and resolve connectivity issues. Here’s how you can update your Wyze Cam V3:

  1. Make sure your Wyze Cam V3 is connected to a stable 2.4GHz Wi-Fi network.
  2. Open the Wyze app and ensure it is updated to the latest software version.
  3. Navigate to the “Account” tab at the bottom of the app.
  4. Tap on “Firmware Update.”
  5. You will see a list of your Wyze devices along with their current firmware versions.
  6. If an update is available for your Wyze Cam V3, tap the “Update” button right next to it.
  7. The app will download and install the latest firmware update automatically.

When facing connectivity issues after a firmware update, try power cycling the camera by unplugging it for about 30 seconds and then plugging it back in.

This simple troubleshooting step may resolve the issue and reestablish the connection between your Wyze Cam V3 and the app.

Checking for Router and Network Considerations

Router Settings and Adjustments

Check your router settings to ensure that there are no configurations working against your Wyze camera.

If your router supports both 2.4GHz and 5GHz Wi-Fi, make sure to connect your camera to the 2.4GHz network, as Wyze cameras are only compatible with 2.4GHz networks.

Double-check your Wi-Fi password to ensure it has been entered correctly. If the password contains special characters, try simplifying it to exclude any that might be causing connection issues.

MAC Filtering

Some routers have a feature called MAC filtering, which restricts devices from connecting based on their MAC address.

Make sure your router doesn’t have MAC filtering enabled, or if it does, add the Wyze camera to the allowed MAC addresses list. This way, the router will grant the Wyze cam access to your Wi-Fi network.

Connecting to 2.4GHz vs 5GHz Wi-Fi

As mentioned earlier, Wyze cameras are only compatible with 2.4GHz networks.

If you have a dual-band router that supports both 2.4GHz and 5GHz Wi-Fi, ensure you’re connecting your Wyze cam to the 2.4GHz network.

Most routers will display 2.4GHz or 5GHz within the network name (SSID) or provide separate SSIDs for each.

If you’re unsure how to locate or adjust your network settings, consult your router’s user manual or visit the manufacturer’s support website for guidance.

Additional Support and Resources

Wyze Support Team

If you’re experiencing issues with your Wyze camera not connecting to your network, the Wyze Support Team is available to assist you.

You can reach out to them to discuss home security and home automation troubleshooting steps related to your camera. The support team can be contacted through the Wyze support page.

They are well-versed in handling connection issues, and will walk you through various steps to ensure your camera is functioning correctly.

Wyze Camera User Manual

Your Wyze camera comes with a user manual containing vital information to help you properly set up and operate your device.

It includes step-by-step instructions for initial setup, as well as troubleshooting tips for common problems such as connection issues.

Be sure to familiarize yourself with the manual, as it will provide useful insights for effectively managing your Wyze camera within your home security and automation setup.

In summary, when facing challenges with your Wyze camera not connecting to the network, it’s important to reach out to the Wyze Support Team, who can provide personalized guidance.

Additionally, don’t forget to consult your camera’s user manual, as it offers valuable information and resources to help you effectively manage your home security and automation systems involving your Wyze camera.